All systems and equipment installed by Milmeq are fully supported by our service department; we call this Milmeq Asset Management.
Milmeq Asset Management provides ongoing maintenance and technical support, with the objective of ensuring our equipment is well maintained and continues to deliver optimal performance. It also provides the opportunity for modifications and upgrades to be made as technology advances.
With engineering and technical capabilities spanning refrigeration, electrical, automation, mechanical and hydraulics we have the capacity to provide a complete support service for our clients.
Asset Management is delivered worldwide and managed from our offices in Auckland, Dunedin and Brisbane.
The below services are offered as part of Milmeq Asset Management.
Milmeq offers scheduled maintenance programmes to maximise the efficiency and reliability of plant operations.
Our team has the in-depth product knowledge to ensure processes are synchronised for optimum throughput and the prevention of down-time. Reducing wear and tear and improving ease of operation are key areas of focus.
We also provide operator training, including regular refresher sessions, to encourage safe and effective operation of equipment.
Tailored maintenance programmes are developed to meet the needs of each client and their processing operations. These can span maintenance of the complete plant, selected systems within the plant or specific equipment.
Scheduled maintenance programmes include:
Remote monitoring is used to provide a constant link with Milmeq, allowing us to deliver effective on-call support and technical advice anywhere in the world.
Use of a remote monitoring systems enables us to track system performance and identify any issues to take action before a breakdown occurs
A tailored scheduled maintenance programmes can be delivered to meet operational objectives and ensure ongoing system health.
Remote monitoring can be integrated with the computer-based control system for many of our systems and equipment, with options discussed during the scoping stage of a project.
Our remote monitoring systems typically require:
Milmeq supports clients in their efforts to reduce energy costs and greenhouse gas emissions through energy management programmes. Our controls and automation team are continually innovating to develop and enhance control strategies to reduce power consumption of our systems and equipment, while requiring minimal capital expenditure.
Particular focus is placed on enhancing the energy efficiency of refrigeration engine rooms, which typically account for 75% of a food processing site’s electrical consumption.
Development of an energy management system begins with an assessment and in depth analysis of operations.
A tailored system is then designed and installed, and monitored on an ongoing basis to ensure targets are being met.
Milmeq supports all systems and equipment with a spare part ordering service.
We run a comprehensive tracking system to ensure that the correct parts are allocated for each particular system design.
All components are manufactured to the highest quality and designed to optimise the life, health and efficiency of our systems and equipment.
To place a spare parts order, contact your nearest Milmeq office and request to speak with Asset Management.
With more than 60 years’ experience working with food processing operations around the world, Milmeq has industry experience and a depth of knowledge second to none.
We share this expertise through our assessment and analysis service, which we provide to food processing companies seeking to increase production efficiencies and reduce costs.
This can be delivered as part of initial consultation for customers considering a scheduled maintenance programme or energy management system.
Assessment and analysis of existing process layout and operations is also provided to customers seeking upgrades, extensions or other capital projects.
An assessment of operations identifies opportunities for enhancement; concepts are then developed and costed to achieve the required objectives and suit the operating environment.
Detailed return on investment (ROI) analysis is provided to assist with decision making.
Milmeq provides an on-call maintenance service.
Customers can call us at any stage to report faults or breakdowns.
We will assist with identifying the likely cause and provide support to resolve the issue either remotely or by sending a service provider to site. Our objectives are to enable operations to be resumed as quickly as possible and to ensure a safe working environment is maintained.
If you require service, please phone your nearest Milmeq office or sales agent.
We’ve developed a suite of service offerings to help keep your tunnel in top condition and maximise your operating uptime. This includes maintenance, parts, training and support from MILMEQ® SRT product experts. Product upgrades and custom control system solutions are also provided.
Flexible options are available including an annual subscription to all of the recommended service inclusions, purchase of individual service packages on an as-required basis or mix-and match selection of components from our service basics range.
Our four distinct service offerings include: